FAQ
Got questions? We've got answersThis product has just two ingredients: dimethicone (a moisturising ingredient used to condition the skin) & cyclopentasiloxane (a lightweight, easy-spreading ingredient which forms a protective seal on the skin).
Unfortunately not - but if you have any issues with your product, please let our team know and they’ll be happy to advise you.
We ship all of our our products from Melbourne to locations all over Australia, and we've just begun shipping our toys to locations in the USA.
Products ordered to Australian addresses are fulfilled in 1-2 business days and delivered in 5 business days.
Please note that products ordered to US addresses take longer to arrive & include higher shipping fees - you can find all of the details of what to expect in this shipping policy, which we recommend checking out before you order. We are in the process of setting up domestic shipping in the US, so stay tuned for that as well!
If you're outside of Australia and the USA, send us an email to let us know that you want Normal in your country via hey@itsnormal.com - and we'll let you know when we launch there.
Plus our free inclusive sexual wellness education resources are available globally, and already used in over 40 countries and counting.
Check out our library of guides and articles, our courses The Modern Guide to Sex and Come Together, and our popular Instagram (where we do bite-sized education all year round) here!
Silicon-based lube is longer-lasting, water-proof and (as the name says) uses silicon as its primary ingredient - while water-based lube is safe for all types of toys, will wash off easily in water, won’t stain sheets or clothes, and may need more frequent replenishment.
No - stick with water-based lube to keep your silicon toys in great condition. Silicon lube is absolutely fine to use with glass, steel and plastic toys however.
Check out our general FAQs page, or email our team via hey@itsnormal.com.