Refund Policy

What is the 100 Night Stand?

The 100 Night Stand is our returns policy at Normal. When you buy a Normal toy, you can return it any time within the first 100 days (or nights!) for a full refund. That's it. No tricky terms and conditions, no questions asked, no weird hoops to jump through. 

Why did we create it?

Sex toys can be a big investment - and we know that even the best sex toy isn't a perfect match for every person's body.

We want you to love every experience you have with Normal - that's why we help you choose the right toy with our quiz, detailed digital Product Guides and instructional videos about every product from our in-house sex coach Georgia Grace.

And that's why the 100 Night Stand policy is there - so you never feel like you've invested in your sexual wellness and been disappointed by the results.

How can you use it?

Just send our lovely customer support team a message at hey@itsnormal.com and they will sort you out.

We'll send you a discreet prepaid satchel to send back your unwanted toys in - you can just pop it in a neighbourhood post box, because no one enjoys that trip to the post office.

You can just grab your refund, or if you want, our team will listen to your feedback and offer a personalised recommendation to match you with a better toy for your needs.

If you like the recommendation, they'll organise a store credit to the value of your first purchase so you can select a new toy easily.