100 Night Stand
What is the 100 Night Stand?
The 100 Night Stand is our returns policy at Normal. When you buy a Normal toy, you can return it any time within the first 100 days (or nights!) for credit (equal to the value of the toy) towards another purchase which will be a better match for you.
Why did we create it?
Sex toys can be a big investment - and we know that even the best sex toy isn't a perfect match for every person's body.
We want you to love every experience you have with Normal - that's why we help you choose the right toy with our recommendation quiz, detailed digital product guides and instructional videos about every product from our in-house sex coach Georgia Grace.
And that's why the 100 Night Stand policy is there - so you never feel like you've invested in your sexual wellness and been disappointed by the results.
How can you use it?
Just send our lovely customer support team a message at email@example.com and they will sort you out. They’ll understand what’s not working for you, and where appropriate, send out a printable label so you can purchase a postage bag & discreetly post back your toy.
They’ll organise you a credit for your next purchase, and if you’d like help choosing another product, our team will listen to your feedback and offer a personalised recommendation to match you with a better toy for your needs. They can even organise for it to be sent out to your preferred address as well.