Processing and fulfilment
Orders are processed and fulfilled within 1–2 business days. During peak periods, such as sales and the lead-up to Christmas, or when order volumes are high, processing may take a little longer. The delivery timeframes below start from the day your order is fulfilled, not the day it was placed. You'll get a tracking email as soon as your order is on its way.
Business days are Monday to Friday and don't include public holidays in the origin or destination country.
Free shipping
Orders over the free shipping threshold for your country are sent as Standard Shipping. Orders over the higher free Express threshold are upgraded to Express Shipping at no cost. Thresholds for each country are listed below.
Australia
- Standard Shipping: $15 AUD for orders under $100 AUD (2–5 business days).
- Free Standard Shipping: $100+ AUD (2–5 business days).
- Express Shipping: $30 AUD for orders under $250 AUD (1–2 business days).
- Free Express Shipping: $250+ AUD (1–2 business days).
- Redelivery fee: $15 AUD if the address provided is incorrect or the parcel isn't collected.
United States
- Standard Shipping: $15 USD for orders under $100 USD (2–5 business days).
- Free Standard Shipping: for orders $100+ USD (2–5 business days).
- Express Shipping: $30 USD for orders under $250 USD (3–6 business days).
- Free Express Shipping: for orders $250+ USD (3–6 business days).
- Redelivery fee: $15 USD if the address provided is incorrect or the parcel isn't collected.
United Kingdom
- Standard Shipping: £15 GBP for orders under £80 GBP (5–10 business days).
- Free Standard Shipping: for orders £80+ GBP (5–10 business days).
- Express Shipping: £30 GBP for orders under £200 GBP (3–7 business days).
- Free Express Shipping: for orders £200+ GBP (3–7 business days).
- Redelivery fee: £15 GBP if the address provided is incorrect or the parcel isn't collected.
Canada
- Standard Shipping: $30 CAD for orders under $200 CAD (7–14 business days).
- Free Standard Shipping: for orders $200+ CAD (7–14 business days).
- Express Shipping: $50 CAD for orders under $300 CAD (2–7 business days).
- Free Express Shipping: for orders $300+ CAD (2–7 business days).
- Redelivery fee: $30 CAD if the address provided is incorrect or the parcel isn't collected.
New Zealand
- Standard Shipping: $20 NZD for orders under $100 NZD (5–8 business days).
- Free Standard Shipping: for orders $100+ NZD (5–8 business days).
- Express Shipping: $30 NZD for orders under $250 NZD (2–5 business days).
- Free Express Shipping: for orders $250+ NZD (2–5 business days).
- Redelivery fee: $20 NZD if the address provided is incorrect or the parcel isn't collected.
Delays
Timeframes are estimates. Deliveries can take longer around public holidays, during peak sale periods, and if a parcel is held by customs. If your order hasn't arrived within the timeframe above, email hey@itsnormal.com with your order number.
Undelivered, returned and missing parcels
If a parcel is returned to us because the address was wrong or it wasn't collected, we'll reship it once the redelivery fee for your country is paid. Or we can refund your order, minus the original shipping cost. If your tracking shows delivered but you haven't received your parcel, email hey@itsnormal.com within 14 days of the delivery date and we'll lodge an enquiry with the carrier.
Collection points
If your parcel is left at a post office or collection point, please collect it within the carrier's holding period. Uncollected parcels are returned to us, and the redelivery fee applies.