Shipping Policy

Australian Shipping

For orders of $100 and over, shipping is free.
For orders under $100, there is a flat shipping rate of $10.
Express shipping is available for an additional fee of $10.
We typically fulfil within 1-2 business days, and our orders are delivered within 5 business days by Australia Post. You will be emailed an Australia Post tracking number you can use to check the status of your order once it is fulfilled by our warehouse.
Please contact hey@itsnormal.com for any further questions and if you have special order needs.
A $10 redelivery fee will apply for the following reasons:

Entering an incorrect address at checkout, causing your order to be sent back to us.
Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

Outside of Australia, Normal currently ship certain products (toys and toy-only bundles) to the United States.
We are in the process of setting up shipping facilities within the United States, and in the meantime, we currently ship internationally to the United States from our facility in Melbourne, Australia.
We offer two options for our US customers - Standard Service & Express Service.

Standard Service - Ships via Australia Post and your country’s local mail carrier (i.e. USPS etc.) For example, if you live in the United States, the package will ship out with AusPost, then be handed over to USPS for delivery. Normal is not liable for any delays and the customer will be required to pay redelivery fees due to lost packages. Please note that once your order leaves Australia, we recommend switching to your country's local mail carriers website for tracking updates using the same tracking number.

International Postal charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying as a gift for someone else.
Please note that international postage costs associated warranty claims will be covered by Normal, while any postage costs to use our 100 Night Stand policy (to exchange a toy for store credit within 100 days) must be covered by customers.
Please contact hey@itsnormal.com for any further questions and if you have special order needs.