Shipping Policy

Australian Shipping

  • For orders of $100 and over, shipping is free.
  • For orders under $100, there is a flat shipping rate of $15.
  • We typically fulfil within 1-2 business days, and our orders are delivered within 5 business days by Australia Post.
  • During promotional periods where heavy volumes are being processed by our warehouse and Australia Post's network (e.g. Valentine's Day, EOFY, etc), we advise to expect delivery within 5-10 business days of placing your order. 
  • You will be emailed an Australia Post tracking number you can use to check the status of your order once it is fulfilled by our warehouse. 
  • Please contact hey@itsnormal.com for any further questions and if you have special order needs.
  • A $10 redelivery fee will apply for the following reasons:
    • Entering an incorrect address at checkout, causing your order to be sent back to us.
    • Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

    US Shipping

    • Outside of Australia, Normal currently ships certain products (toys and toy-only bundles) within the United States of America from our facility in California. 

    • For US customers:
       
      • For orders of $100 and over, shipping is free.
      • For orders under $100, there is a flat shipping rate of $15.
      • We typically fulfil within 1-2 business days, and our orders are delivered within 5 business days.
      • During promotional periods where heavy volumes are being processed by our warehouse and delivery network (e.g. Valentine's Day, EOFY, etc), we advise to expect delivery within 5-10 business days of placing your order.
      • You will be emailed a tracking number by our delivery provider you can use to check the status of your order once it is fulfilled by our warehouse.
      • Please take care when entering your delivery details - unfortunately, once a product is shipped we are unable to take responsibility for any issues with delivery (for example, inputting the wrong address or not indicating a safe place to leave your parcel). 

    • Please contact hey@itsnormal.com for any further questions and if you have special order needs.

    • Please note that postage costs associated with warranty claims will be covered by Normal, while any postage costs to use our 100 Night Stand returns policy (to exchange a toy for store credit within 100 days) must be covered by customers. 

    • Please contact hey@itsnormal.com for any further questions and if you have special order needs.