FAQs
Everything you need to knowPre-orders will arrive by April 30th, 2025.
Orders placed after the pre-sale will be fulfilled within 1 business day, and be delivered within 1-5 business days.
All orders arrive in discreet, unmarked, padded recycled mailer bags (so you can focus on good vibes, stress-free).
Lube is highly recommended any time you use a vibe, as is cleaning your product every time you use it (you can use warm soapy water, or a cleaning spray like ours, or both!).
If you'd like to add a lube and cleaning spray, via our Toy Care Essentials, you can do add these when you add your product to your shopping cart and check out.
If you're already well-supplied, no stress!
Yes!
Everyone can use and experience (lots of) pleasure from a product like this one - no matter your anatomy!
All of our vibes are made from non-reactive, non-porous body-safe silicone, and free from all the nasties (phthalates, PVC, vinyl, jelly rubber, TPR/TPE & latex).
Australia
We ship our whole range Australia-wide, including Cheek, with products ordered to Australian addresses fulfilled in 1-2 business days and delivered in 5 business days.
United States
We currently ship our other vibes and vibe-only bundles to customers in the United States, but we do not yet ship the Cheek kit to the United States.
Outside our current shipping zones?
Send us an email via hey@itsnormal.com - we'll let you know when we launch there. Plus check out our free inclusive sexual wellness education resources, which are available everywhere.
Wash the Cheek vibe thoroughly with warm soapy water and/or a specialised toy cleaning spray like ours after every use.
Store it somewhere dry and clean.
It’s also a good idea to wash the toys before you use them again, just to make sure they’re all squeaky clean, body safe and to keep everything in great condition (including you!).
We recommend checking out the educational information on this page (written and video guides).
We also deliver a digital manual to you via email when you make your purchase, and all of our product manuals are stored here permanently.
If you have more questions, feel free to check out our General FAQs - and of course, our friendly customer support team are just an email away at hey@itsnormal.com!
Your order will be billed discreetly as a purchase from ‘Normal Wellness', so you can relax and focus on the main event.
We think life is too short for sex toy regrets!
If you don't love your vibe for any reason, contact us within 100 nights to return it for store credit equivalent to the purchase price.
Our team can even help recommend you something else to ensure you find a perfect match.
You also have a one-year warranty for any issues affecting the function of the product (excluding those which may be the result of non-recommended use). You can find more information here.
Check out our general FAQs page here, and if you can't find what you need, send an email to our friendly customer support team via hey@itsnormal.com.