Hey, I'm Frankie

Charging me.

Charge for 2 hours before first use.

Connect charging port (indicated on diagram) via USB cord to a source of power. This toy has a jack charging port. To charge, hold the jack perpendicular to the device at the indented circle, and gently press inwards to connect and begin charging.

Do not use your device while charging.

If you lose your charging cord, contact our team to organise to purchase a new one.

Turning me on.

To switch Frankie on, hold down the 'F' button for three seconds until it begins to vibrate.

To begin cycling through vibration speeds, press the F button to change pattern.

Turning me off.

To switch Frankie off, hold down the 'F' button for three seconds until it stops vibrating.

Having the best time with me.

Most people will enjoy sex toys more with a little water-based lubricant applied to your toy first - and of course, top up if you feel the need at any point!

Frankie is a twist on a classic bullet vibrator - which provides focused, powerful vibrations with a point which is about the size of a finger. Frankie is designed for use across external erogenous zones (so everything from your nipples, neck and back to your genitals).

As with all sex toys, you'll have the best experience by warming up your body with less sensitive erogenous zones first, then moving to more sensitive areas like the clitoris, vulva, perineum and anus - whatever you like! Try circling, moving across in a back and forth motion, edging towards and away from the most sensitive spots, varying the vibration level and changing up the position of your body or moving your hips to find a rhythm that is best for you. You may also want to pair it with music, scents, erotica, pornography or a fantasy of your own (whatever works to help you feel in the mood). Experiment to find what feels good for you, and follow that feeling.

Frankie is also great for using on and with partners, either in foreplay or accompanying intercourse to stimulate areas which are not stimulated by a specific position. For example, it will fit between bodies during sex, and can be a great option for stimulating areas like the clitoris during penetrative sex.

For further questions about our whole range of devices, check out our general FAQs or our blog.

Our devices are designed to fit the widest range of bodies possible - but if it doesn't feel right to you, listen to your body. Let us know, and we'll help you find a device that really is a perfect match.

Cautions (to keep things normal).

Frankie is not suitable for use in the shower or bath.

Do not use silicon-based lubricants with Normal devices (water-based lubricants are best).

Clean and dry the toy thoroughly between each use (using soap and water on regularly used surfaces, or a sex toy cleaning spray - there is no need to submerge, boil or clean in appliances like a dishwasher or washing machine).

Store in a cool, dry spot.

While there are alternate uses for many sex toys, we do not recommend this device for oral or internal use.

Not feeling satisfied?

Returns policy (a.k.a. the 100 Night Stand)

If you don’t love your first choice, let us know: every body is different, and we never want you to regret an experience with NORMAL.

Let our team know what didn’t work for you by contacting customer support (just email hey@itsnormal.com), and they’ll organise a credit to spend on a new toy of your choice.

Where appropriate, they’ll send a printable label, which you can attach to a postage bag & use to discreetly post back your first toy.

If you’d like help with picking something different, our customer support team can give you a personal recommendation and organise for it to be sent out to you.

Warranty

We provide a one-year warranty from date of purchase (with replacement or refund) for functional issues - so while this does not cover regular cosmetic wear-and-tear from usage, it does cover any issues which impair the functioning of the toy and were not caused by non-recommended usage. For full details of the policy, please go here. To make a warranty claim, please start a conversation with our team by emailing hey@itsnormal.com.