• Charge for 2 hours before first use, and keep charged between uses.
  
  
• Connect the charging port (indicated on diagram above and seen in the video here) via USB cord to a source of power. This toy has a jack charging point - align the jack with the dot at a 90-degree angle to the surface of the toy and gently slide inside. 
  
  
• A light will flash while charging or if toy is low on battery - do not use your toy while it is charging.
  
  
• If you lose your charging cord, contact our team to organise to purchase a new one.
  
  

Using me.

• Warm up gently by touching yourself on external erogenous zones.
  
  
• To switch on, hold down the air button for 2-3 seconds until you feel a short buzz and button lights up, and hold down the vibe button for 2-3 seconds until you feel a short buzz and button lights up.
  
  
• When you're ready, add plenty of toy-friendly lube, angle the toy upwards and gently slide the smaller arm inside your vagina, then align the larger arm with your clitoris to form a soft seal around it. Check out some of the diagrams on this page if you need any tips! 
  
  
• Begin exploring air pulse and vibration settings to find the perfect level of stimulation for you. You can change intensities by clicking the buttons on the toy or on the remote. Keep in mind that your remote is designed to change intensities while the toy is switched on, but will not turn the toy on or off - the buttons are able to do both. 
  
  
• You may also want to pair it with music, scents, erotica, pornography or a fantasy of your own (whatever works to help you feel in the mood).
  
  
• Light will flash while charging or if toy is low on battery.
  
  
• To switch off, hold down the air button for 2-3 seconds until pulses stop and light goes off, and hold down the vibe button for 2-3 seconds until vibrations stops and light goes off.

• Use a toy-friendly lubricant (water-based is best) and top up as needed throughout your session for total comfort. Do not use silicon-based lubes on a silicon toy.
  
  
• Store in a clean, cool, dry place away from direct sunlight.
  
  
• Clean thoroughly between uses (including gentle wipe or wash in the air pulse hole) with soap and warm water or a toy cleaning spray.
  
  
• If Plum doesn’t feel like a good fit for your unique body, that’s ok - just reach out and let our team know so they can help you find a better fit. 
  
  
• Plum is waterproof to an IPX6 standard, meaning it is safe for shower use, but not designed for bath immersion. 
  
  
• Do not attempt to ‘bend open’ Plum - while there is a little give to allow insertion, Plum is not designed to be opened further.
  
  
• If you experience any unwanted effects (pain, discomfort, persistent numbing after a session, allergic reaction to materials), stop using Plum immediately, seek medical support if required and reach out to our team.
  
  
• Plum is designed for vaginal and clitoral use only, with air pressure on the outside and vibrations on the inside.
  
  
• Plum is not designed for anal, oral or any other kind of insertion.
  
  
• Plum is designed to be used at home for play sessions, but not for wearing throughout the day.
  
  
• Plum is safe for period use, but if you are currently experiencing internal bleeding, external bleeding, cuts or abrasions, do not use Plum until they are resolved.
  
  
• If experiencing discomfort with penetration, pause using the toy and consider seeking support in case this is related to an underlying medical issue.
  
  
• If you experience any other functional issues, or have questions about how to safely use your toy, please feel free to reach our friendly customer support team anytime via hey@itsnormal.com! 

Not feeling satisfied?

• We're so confident that you'll orgasm with Plum, we're offering Australia's first-ever Orgasm Guarantee. If you don't have an orgasm with Plum, you can email our team via hey@itsnormal.com to send it back.
  
  
• Based on your feedback and preferences, our team will send you a toy of equal value (or send you a store credit to the value of Plum if your chosen replacement costs more than Plum, so you can pay the difference). Our only goal: to ensure you have a 100% chance of getting off with us!

Warranty

• We provide a one-year warranty from date of purchase (with replacement or refund) for functional issues - so while this does not cover regular cosmetic wear-and-tear from usage, it does cover any issues which impair the functioning of the toy and were not caused by non-recommended usage.
  
  
• For full details of the policy, please go here. To make a warranty claim, please start a conversation with our team by emailing hey@itsnormal.com.

More questions?

Contact our team and ask! You can find us at: hey@itsnormal.com.