Other FAQs
Got questions? We've got answersYou bet it does! A portion of every sale supports Cheek Media, and sales of Normal products help to fund the creation of our library of free, inclusive online sex education.
Sadly no - our limited edition Cheek Kits are all gone.
But by popular demand, you can buy these Cheeky Conversation Cards as a standalone product and check out our range of beginner-friendly vibrators if you're looking for a toy!
Australia
We ship our whole range Australia-wide, with products ordered to Australian addresses fulfilled in 1-2 business days and delivered in 5 business days.
United States
We currently ship most of our vibes and vibe-only bundles to customers in the United States. Products ordered to US addresses are fulfilled in 1-2 business days and delivered in 5 business days.
You can find all of the details of what to expect in this shipping policy, which we recommend checking out before you order.
Please note that once a product is shipped, we are unable to take responsibility for any issues with delivery (for example, inputting the wrong address or not indicating a safe place to leave your parcel); if you have any issues, use the tracking code you received via email when your order was fulfilled to check on the progress of your parcel with your country's shipping provider.
Outside our current shipping zones?
Send us an email via hey@itsnormal.com - we'll let you know when we launch there. Plus check out our free inclusive sexual wellness education resources, which are available everywhere.
Our 100 night trial policy just applies to the toys in our range - however, we love hearing all of your feedback and thoughts so we can keep making sexual wellness products you absolutely love.
If you'd like to share anything with us, feel free to email our team on hey@itsnormal.com any time.
Your products arrive in an unmarked, compostable padded mailer bag (so you can focus on the good vibes, stress-free).
Your purchase will be billed discreetly as a purchase from ‘Normal Wellness'. Your product will arrive in a sealed, biodegradable mailer bag, with no logo or markings indicating that it is from Normal.
Check out our General FAQs. If you still need more information, feel free to email our lovely customer team via hey@itsnormal.com.