FAQs
Got questions? We got answers!
What is the pullover made from?
Our pullover is crafted from a 70% cotton, 30% polyester blend—designed to be breathable, cozy, and easy to care for. It’s soft enough for lounging, durable enough for everyday wear, and fully machine washable.
Our caps are one-size-fits-all, and for our pullovers, the sizing is as follows:
- XS: Width 52.7cm, Length 63.5cm
- S: Width 55.6cm, Length 66cm
- M: Width 58.1cm, Length 68.9cm
- L: Width 61.0cm, Length 71.8cm
- XL: Width 63.8cm, Length 74.9cm
- XXL: Width 69.2cm, Length 80.0cm
- XXXL: Width 71.8cm, Length 82.55cm
What will my order arrive in? Is it discreet?
All orders arrive in discreet, unmarked, padded recycled packaging (so you can focus on good vibes, stress-free).
What will it say on my bank or credit card statement?
Your order will be billed discreetly as a purchase from ‘Normal Wellness'.
Where does Normal ship to ?
We ship our full range to addresses all over Australia from our warehouse in Melbourne, and ship a selection of toys and toy-only bundles to addresses in the United States from our facility in California.
Does the 100 Night returns policy apply to merch?
Unfortunately not - but if you have any issues with your product, please let our team know and they’ll be happy to advise you.
What if I have other questions?
Check out our general FAQs page, and if you can't find what you need, send an email to our friendly customer support team via hey@itsnormal.com.