The Blindfold

All orders arrive in discreet, unmarked, padded recycled mailer bags or boxes (so you can focus on good vibes, stress-free).

Australia

We ship our whole range Australia-wide.

United States

We currently ship a selection of our toys and toy-only bundles to customers in the United States. You can find all of the details of what to expect in this shipping policy, which we recommend checking out before you order.

Other Countries

Send us an email via hey@itsnormal.com - we'll let you know when we launch there. Plus our free inclusive sexual wellness education resources are available globally, and already used in over 40 countries and counting.

AUSTRALIA

Products ordered to Australian addresses are typically fulfilled in 1-2 business days and delivered in 5 business days. However, during periods of heavy parcel volumes on the Australia Post network (for example, Valentine's Day, EOFY or Black Friday), we advise that you should expect delivery timelines of 5-10 business days for your orders.

Please note that once a product is shipped, we are unable to take responsibility for any issues with delivery (for example, inputting the wrong address or not indicating a safe place to leave your parcel); so if you have any concerns, reach out to our customer support via hey@itsnormal.com early!

If you have any issues, use the tracking code you received via email when your order was fulfilled to check on the progress of your parcel with your country's shipping provider.

Your tracking number from Australia Post will be sent out once your order has been fulfilled, so you can keep track of your order's progress there.

If you are still concerned about a delivery you're waiting for, please reach out to our customer support team via hey@itsnormal.com.

UNITED STATES

We've just begun shipping a selection of our toys to locations in the USA.

Products ordered to US addresses are typically fulfilled in 1-2 business days and delivered in 5 business days. However, during periods of heavy parcel volumes on the Australia Post network (for example, Valentine's Day and Black Friday), we advise that you should expect delivery timelines of 5-10 business days for your orders.

You can find all of the details of what to expect in this shipping policy, which we recommend checking out before you order.

If you're outside of Australia and the US, send us an email to let us know that you want Normal in your country via hey@itsnormal.com - and we'll let you know when we launch there.

Head to our general FAQs section, and if you can't find what you need, email our friendly customer support team via hey@itsnormal.com. We pride ourselves on making sure you never regret an experience with Normal, so if you're not feeling satisfied, please do reach out - we will do everything we can to help!