Our sex coach Georgia introduces Frankie
Certified sex coach Georgia Grace delves into the anatomy of pleasure, shares her favourite techniques, and explains how to make the most of Frankie in this easy how-to video.
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Got questions? We've got answersWe deliver a paperless digital product guide to you via email when you make your purchase.
Additionally, all of these product guides are stored here permanently.
If you have more questions, feel free to check out our General FAQs - and of course, our friendly customer support team are just an email away at hey@itsnormal.com!
Your toy will arrive with a charging cord and a complimentary collection bag for storing your sexual wellness essentials.
We are committed to making our products as sustainable as possible (and we know what it's like to lose the instructions at the worst moment), so your paperless product guide will be emailed to you in advance of your product arrival (and you can find all of the product guides here whenever you need them).
All of our toys are made from non-reactive, non-porous body-safe silicone, and free from all the nasties (phthalates, PVC, vinyl, jelly rubber, TPR/TPE & latex).
Plug one end of your USB charging cord into a USB port, and connect the other end to the toy.
Our toy charging ports are in different locations and may look different on some toys, so we recommend you check the product guide for your specific product to confirm how to charge.
We recommend giving toys at least 2 hours to reach full charge and regularly charge to keep your toy in best working order.
We're discreet in the streets, and great in the sheets 🥰
Your purchase will be billed discreetly as a purchase from ‘Normal Wellness'.
Your product will arrive in a sealed, biodegradable mailer bag, with no logo or markings indicating that it is from Normal.
We ship all our products to locations within Australia, and we've just begun shipping our range of toys in the USA.
- Products ordered to Australian addresses are fulfilled in 1-2 business days and delivered in 5 business days.
- Products ordered to US addresses are fulfilled in 1-2 business days and delivered in 5 business days.
Please note that once a product is shipped, we are unable to take responsibility for any issues with delivery (for example, inputting the wrong address or not indicating a safe place to leave your parcel); if you have any issues, use the tracking code you received via email when your order was fulfilled to check on the progress of your parcel with your country's shipping provider.
If you have any further questions, check out our shipping policy.
If you're outside of Australia and the USA, send us an email to let us know that you want Normal in your country via hey@itsnormal.com - and we'll let you know when we launch there.
You're also welcome to explore our range of free and inclusive sexual wellness education resources anytime - our guides and video courses are already used in over 40 countries and counting!
Check out our general FAQs page, and if you can't find what you need, send an email to our friendly customer support team via hey@itsnormal.com.