Debut Bundle

We deliver a digital manual to you via email when you make your purchase, and all of these product guides are stored here permanently.

If you have more questions, feel free to check out our General FAQs - and of course, our friendly customer support team are just an email away at hey@itsnormal.com!

All orders arrive in discreet, unmarked, padded recycled mailer bags (so you can focus on good vibes, stress-free).

All of our vibes are made from non-reactive, non-porous body-safe silicone, and free from all the nasties (phthalates, PVC, vinyl, jelly rubber, TPR/TPE & latex).

Plug one end of your USB charging cord into a USB port, and connect the other end to the toy.

Our vibe charging ports are in different locations and may look different on some vibes, so we recommend you check the product guide for your specific product to confirm how to charge.

We recommend giving vibes at least 2 hours to reach full charge and regularly charging to keep your vibe in the best working order.

Your order will be billed discreetly as a purchase from ‘Normal Wellness'.

Australia

We ship our whole range Australia-wide, with products ordered to Australian addresses fulfilled in 1-2 business days and delivered in 5 business days.

United States

We currently ship our vibes and vibe-only bundles to customers in the United States. Products ordered to US addresses are fulfilled in 1-2 business days and delivered in 5 business days.

You can find all of the details of what to expect in this shipping policy, which we recommend checking out before you order.

Please note that once a product is shipped, we are unable to take responsibility for any issues with delivery (for example, inputting the wrong address or not indicating a safe place to leave your parcel); if you have any issues, use the tracking code you received via email when your order was fulfilled to check on the progress of your parcel with your country's shipping provider.

Outside our current shipping zones?

Send us an email via hey@itsnormal.com - we'll let you know when we launch there. Plus check out our free inclusive sexual wellness education resources, which are available everywhere.

We think life is too short for vibe regrets! If you don't love your vibe for any reason, contact us within 100 nights to return it for store credit equivalent to the purchase price. Our team can even help recommend you something else to ensure you find a perfect match.

You also have a one-year warranty for any issues affecting the function of the product (excluding those which may be the result of non-recommended use). You can find more information here.

Check out our general FAQs page, and if you can't find what you need, send an email to our friendly customer support team via hey@itsnormal.com.